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Key Solutions Architect, Prompt

SentinelOne
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Hybrid (Remote)Full-timePosted 4w ago

About the role

SentinelOne is seeking a Key Solutions Architect- Prompt to support the AI Security business (Prompt Security). The role is an embedded technical consultant for post-sales, guiding enterprise customers through deployment, onboarding, and long-term success on SentinelOne’s AI-native platform. Collaboration with senior Solutions Architects and Account teams, with ownership of your accounts and mentorship on complex engagements.

Responsibilities

  • Deployment Support: Assist with onboarding and deployment milestones, timelines, and technical deliverables for a book of accounts.
  • Technical Guidance: Serve as the day-to-day contact during implementation, advising on integration setup, security configuration, and platform best practices, with senior support for complex architectural questions.
  • Relationship Management: Build relationships with customer technical stakeholders; communicate status and risks clearly and proactively.
  • Cross-Functional Collaboration: Work with Support, Product, Engineering, and Services teams to drive issue resolution and align on customer outcomes.
  • Customer Advocacy on Escalations: Stay informed on Support-led escalations affecting your accounts and represent the customer's interests internally.
  • Enablement & Content: Contribute to and maintain technical resources, training materials, and enablement content.

Qualifications

  • 2+ years of experience in a technical, customer-facing, or IT/security role (internships, co-ops, and relevant coursework/certifications count)
  • Foundational understanding of IT/security concepts; experience with Windows, macOS, Linux, and basic containerized environments (e.g., Docker/Kubernetes) is a plus
  • Strong communication skills and comfort presenting to technical audiences
  • Eagerness to learn, take ownership, and grow technical depth quickly
  • Basic familiarity with project management or CRM tools (e.g., Asana, Jira, Salesforce) is a plus
  • Prior experience in customer-facing technical roles
  • Experience working with AI systems
  • Exposure to cloud infrastructure, APIs, or SaaS platforms
  • Embodies SentinelOne values: Trust, Accountability, OneSentinel, Relentlessness, Ingenuity, Community

Skills

Required:Deployment managementTechnical guidance and implementationRelationship managementCross-functional collaboration
Nice to have:Customer advocacyEnablement content creation

Benefits

  • Equity & Rewards: Restricted Stock Units (RSUs), Employee Stock Purchase Plan (ESPP)
  • Time Off & Wellbeing: Competitive leave benefits, Gender-neutral parental leave, Employee Assistant Program, Workout sessions and a Wellness App
  • Insurance & Financial Security: Medical and insurance benefits, Pension, Employee Assistance Program (EAP)
  • Work Perks & Flexibility: Global home office allowance, Mobile phone reimbursement
Last updated Oct 22, 2026. Interested? Apply on the company site.
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About SentinelOne

AI-Powered Enterprise Cybersecurity Platform

SentinelOne unifies AI-powered endpoint, cloud, identity, and data protection—enhanced by our Security Data Lake for seamless and efficient cybersecurity.

CybersecurityAI SecurityEndpoint SecurityCloud SecurityAI-SIEMIdentity SecurityEDRXDR
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