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Customer Success Lead, US

Dust· Customer Experience
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New York$260kFull-timePosted 3w ago

About the role

Head of Customer Success US responsible for building and leading the US Customer Success organization, defining the US motion, managing strategic customers, shaping an AI-first CS model, building the team, and partnering cross-functionally to deliver measurable value and sustainable growth.

Responsibilities

  • Own the US Customer Success motion: define approach, segmentation, account coverage, engagement levels; establish and run a US CS scorecard; create operating rhythms turning health, renewal risk, and expansion into actions; make prioritization and resourcing decisions.
  • Initially own strategic customers: manage focused portfolio of strategic/high-complexity accounts; build trusted executive sponsorships; partner with Deployment Strategists and Solutions Engineers on delivery; collaborate with Sales on renewals/expansion; enable adoption across organizations; serve as senior escalation point.
  • Shape Dust’s AI-first CS model globally and in the US: collaborate to define AI-first engagement, adoption, value demonstration; test approaches in US deployments; adapt to local needs while contributing to global model.
  • Build and develop the US CS team: set goals, run 1:1s, reviews, feedback; plan growth and hiring; onboard new team members; delegate delivery to grow leadership capacity.
  • Partner cross-functionally with Sales and Product: improve Sales-to-CS transition; align renewal readiness, forecasting, expansion; coordinate with Deployment Strategists, Solutions Engineers, and post-sales partners; translate customer needs into Product feedback.

Qualifications

  • You have at least 5 years of experience leading Customer Success or post-sales teams in B2B SaaS with a track record of hiring and developing people.
  • You have delivered measurable customer value and can articulate impact to executive stakeholders.
  • You can influence across functions and regions and translate business priorities into post-sales practices.
  • You understand how AI agents fit into customer workflows and can work with technical specialists to resolve constraints.
  • You actively use AI and can demonstrate practical impact via workflows or improvements.
  • You can explain how AI agents integrate into customer workflows and communicate business value.

Skills

Required:Customer Success leadershipValue-based customer outcomesCross-functional collaborationAI in customer workflowsPeople developmentStrategic account management

Benefits

  • Competitive compensation: $260,000–$340,000 OTE
  • Significant equity package in a Sequoia-backed startup
  • Health insurance for you and your dependents
  • New MacBook Pro or Linux machine, monitor, keyboard, etc.
  • Beautiful office in the heart of SoHo (NYC)
  • Opportunity to travel to Paris multiple times a year
  • Regular team events and offsites
Last updated Oct 7, 2026. Interested? Apply on the company site.
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About Dust

Accelerate your entire organization with custom AI agents

The way we work is changing. Break down knowledge silos and amplify team performance with data-augmented, customizable and secure AI agents.

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