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Software Engineer, Agent - Tech, Media & Telecom

Sierra· Engineering
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San Francisco, CA, New York, NY$180k - $390kFull-timePosted 3w ago

About the role

Software Engineer specializing in production-grade AI agents for Sierra's agent platform, focused on the Tech, Media & Telecom sector and ADLC, with direct customer impact and production deployments.

Responsibilities

  • Design and deliver production-grade AI agents: You'll build and ship highly performant, reliable, and intuitive AI agents that are central, mission-critical and drive revenue directly to Sierra's growth. These aren't prototypes—they are powerful, scalable systems running in production environments across industries like finance, healthcare, and commerce.
  • Drive the Agent Development Life Cycle (ADLC): You'll have complete ownership and autonomy from initial pilot through deployment and continuous iteration. You'll be responsible for building, tuning, and evolving AI agents in production environments, defining the standard for ADLC best practices along the way.
  • Partner with large enterprises and cutting-edge startups: You’ll work directly with leaders at some of the world’s largest enterprises to understand their most pressing business challenges, and build AI agents that transform how they operate at scale. You'll also partner with startups to embed AI agents across their business stack.
  • Build the future of the platform: Your direct work with customers will guide the evolution of Sierra's core platform, surfacing unmet needs, prototyping new tools and features, and collaborating with research, product, and platform teams.

Qualifications

  • Experience building and scaling end-to-end production systems.
  • Strong technical problem-solving skills, especially in fast-changing, ambiguous environments.
  • A builder and tinkerer's mindset with high agency - you find creative ways to overcome obstacles and ship.
  • Comfort working directly with customers to understand their needs and solve real-world problems.
  • Excellent communication skills—clear, direct, and persuasive across technical and non-technical audiences.
  • Excitement in the Tech, Media & Telecom space and a care for helping some of the world’s top brands continue to build brand loyalty with their customers.

Skills

Required:End-to-end production systemsAdaptability in fast-changing, ambiguous environmentsCustomer collaborationCommunicationDomain interest

Benefits

  • Flexible (unlimited) paid time off
  • Medical, dental, and vision benefits for you and your family
  • Life insurance and disability benefits
  • Retirement plan dependent on country of employment
  • Parental leave
  • Fertility and family building benefits through Carrot
  • Lunch, snacks and coffee
  • Discretionary benefit stipend
  • Free alphorn lessons
Last updated Sep 30, 2026. Interested? Apply on the company site.
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About Sierra

Better customer experiences. Built on Sierra.

Sierra helps businesses build better, more human customer experiences with AI.

AICustomer ExperienceCustomer SupportVoiceai-agents-and-applicationsorchestrationvoice-ai-stackwing-list-2026
Company profileWebsite

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