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Partnerships Account Manager

Sierra· Partnerships
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San Francisco, CA$170k - $220kFull-timePosted 3w ago

About the role

Partnerships Account Manager responsible for driving partner activation, building scalable partner programs, coordinating cross-functional execution, and leveraging data to improve partnership health and revenue.

Responsibilities

  • Drive partner activation through onboarding, enablement, certification, governance, and operational support programs that help product, strategic, and channel partners become productive quickly.
  • Build and continuously improve the systems, playbooks, processes, and partner-facing resources that enable Sierra’s partnership ecosystem to scale, including onboarding guides, enablement content, FAQs, and operational documentation.
  • Coordinate cross-functional execution across Product, Engineering, Sales, Solutions Engineering, Customer Success, Marketing, Legal, GTM Operations, and Partnerships to support product launches, technology integrations, joint GTM programs, co-sell motions, and strategic initiatives.
  • Plan and execute ongoing partner engagement and governance, including enablement sessions, webinars, QBRs, executive business reviews, newsletters, office hours, partner events, and ongoing partnership management.
  • Build reporting and use data to improve partnership health, tracking partner activation, engagement, pipeline contribution, partner-influenced revenue, and overall performance while identifying friction and continuously improving how Sierra launches, activates, and scales partnerships.

Qualifications

  • 6+ years of experience in partnership management, partner programs, partner success, ecosystem operations, program management, or a related function within an enterprise SaaS company.
  • Experience launching, activating, and scaling strategic partnerships, including partner onboarding, enablement, certification, joint GTM execution, technology launches, and ongoing partner success.
  • Strong cross-functional operator with experience influencing Product, Engineering, GTM, Customer Success, Marketing, Legal, and external partners without direct authority, and exceptional organizational, communication, analytical, and project management skills.
  • Comfortable with APIs, integrations, and technical product concepts, with the ability to collaborate closely with technical teams without needing to be an engineer.
  • Fluent with modern AI tools and workflows, actively using AI to improve your work and understanding how AI is changing enterprise software, customer engagement, and partnership models; thrives in ambiguity and enjoys turning strategy into repeatable execution.

Skills

Required:Partnership managementCross-functional collaborationAPIs & integrations

Benefits

  • Flexible (unlimited) paid time off
  • Medical, dental, and vision benefits for you and your family
  • Life insurance and disability benefits
  • Retirement plan dependent on country of employment
  • Parental leave
  • Fertility and family building benefits through Carrot
  • Lunch, as well as delicious snacks and coffee to keep you energized
  • Discretionary benefit stipend giving people the ability to spend where it matters most
  • Free alphorn lessons
Last updated Sep 30, 2026. Interested? Apply on the company site.
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About Sierra

Better customer experiences. Built on Sierra.

Sierra helps businesses build better, more human customer experiences with AI.

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