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Senior Technical Success Manager, Public Sector

SentinelOne· Public Sector / Technical Success
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Hybrid (US)$108k - $120kFull-timePosted 3w ago

About the role

Senior Technical Success Manager responsible for delivering technical resources and guidance to Public Sector customers across deployment, BAU, and incidents, acting as the technical account manager and driving customer engagement and adoption of SentinelOne solutions. Reports to the Manager, Technical Success, Public Sector.

Responsibilities

  • Ensure SentinelOne is portrayed positively as a reliable, ethical security provider.
  • Act as a technical resource for assigned customers and the account team with technical inquiries.
  • Deliver professional and technical account management services including communication, strategic advisory, project management, service reviews, escalation management, and training.
  • Lead complex implementation and onboarding projects for S1 products and services.
  • Advocate customer needs cross-departmentally, resolve issues, define feature requests, identify growth opportunities, and collect feedback.
  • During incidents/outages, serve as the primary customer point of contact and coordinate internal teams.
  • Present technical sessions to improve customer experience.
  • Manage and mentor team members and coordinate cross-functionally.
  • Stay current with industry trends and topics in S1, cybersecurity, and endpoint management.
  • Provide insight into program risk and maturity, identify account risks and upsell opportunities to support growth.

Qualifications

  • At least 5 years of experience in enterprise SaaS (preferably Endpoint Protection) in roles such as support, training, or professional services, with a Bachelor’s degree.
  • 2+ years in a cybersecurity role, and at least 3 years in field engineering roles such as Senior Support Engineer (tier 3-4), Technical Account Manager, or Pre-Sales Engineer.
  • 3–5 years of experience directly engaging with enterprise customers.
  • US-based status required to support and operate within FedRAMP infrastructure.
  • Deep understanding of security technologies, architecture, and operations, with knowledge of threat handling, incident response, and SOC operations.
  • Proficiency with Windows, macOS, Linux, containerized environments; scripting in Python, PHP, Unix shell; experience with MongoDB or similar database queries.
  • Customer-centric with strong problem-resolution, organizational, and communication skills.
  • Experience in IT or Cybersecurity, especially Endpoint Security with host-based solutions; training and enablement delivery experience is a plus.
  • Strong goal orientation and alignment with SentinelOne core values.

Skills

Required:Enterprise SaaS experienceTechnical account managementCybersecurity knowledgeOperating systems and environments
Nice to have:MongoDB or SQL databases

Benefits

  • Equity & RSUs
  • Employee Stock Purchase Plan (ESPP)
  • Flexible time off
  • Paid holidays and sick time
  • Gender-neutral parental leave
  • Grandparent leave
  • Medical, dental, vision
  • 401(k) with company match
  • Life and disability insurance
  • Health and dependent care FSA
  • Voluntary benefits (hospital, accident, critical illness)
  • Employee Assistance Program (EAP)
  • ARAG pre-paid legal
  • Pet insurance
  • Cancer Care program
  • Global travel medical insurance
  • Home office allowance
  • Mobile phone reimbursement
  • Wellness coach
  • Gym reimbursement
  • Fertility coverage
  • Adoption & surrogacy reimbursement
Last updated Oct 22, 2026. Interested? Apply on the company site.
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About SentinelOne

AI-Powered Enterprise Cybersecurity Platform

SentinelOne unifies AI-powered endpoint, cloud, identity, and data protection—enhanced by our Security Data Lake for seamless and efficient cybersecurity.

CybersecurityAI SecurityEndpoint SecurityCloud SecurityAI-SIEMIdentity SecurityEDRXDR
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