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Senior Order and Billing Operations Analyst

SentinelOne
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Hybrid (Heredia, Costa Rica)Full-timePosted 3w ago

About the role

Senior-level role responsible for managing end-to-end billing processes, invoicing, inquiries, collections support, and process improvements. Hybrid position based in Heredia, Costa Rica, reporting to the Billing Operations Manager.

Responsibilities

  • Process sales orders into the billing system, ensuring data integrity and accuracy.
  • Interface with channel partners to gather purchase orders and support credit consumption invoicing.
  • Invoice customers with a focus on timeliness, completeness, and accuracy.
  • Respond promptly and professionally to account, invoice, and billing inquiries from customers, channel partners, and internal Customer Success teams, and resolve invoice-related questions and disputes.
  • Support collections operations, including reaching out to partners with past-due accounts, as needed.
  • Participate in system and process optimization projects to help scale operations.
  • Field audit requests as appropriate.
  • Perform account reconciliations of bookings and billings.
  • Interface with partners, management, and team members to review accounts and escalate issues as necessary.
  • Calculate monthly MSSP (Managed Security Service Provider) consumption data for billing purposes.

Qualifications

  • Bachelor's degree or Associate degree in Accounting is preferred.
  • Experience with billing systems such as NetSuite and Salesforce, or similar software.
  • Familiarity with subscription and overage usage billing practices in different geographies, including the US and globally.
  • Working knowledge of, or willingness to learn, US sales tax billing requirements.
  • Strong professional communication skills with the ability to clearly convey information to various stakeholders.
  • Willingness to work Costa Rica time zone hours with some overlap to US West Coast hours for meetings.
  • Strong analytical and problem-solving skills, with exceptional attention to detail and the ability to resolve open questions to conclusion as a strong individual contributor.
  • Proven ability to manage a high volume of tasks, set priorities, and meet tight deadlines to achieve collection targets.
  • Proficiency in Excel, with working knowledge of formulas and pivot tables.
  • Desire to leverage AI tools to automate routine tasks.

Skills

Required:Billing systems (NetSuite, Salesforce)Subscription and usage billingCommunicationAnalytical and problem-solvingExcel (formulas, pivot tables)
Nice to have:US sales tax billing knowledgeAI tool adoption for automation

Benefits

  • Equity & Rewards: Restricted Stock Units (RSUs); Employee Stock Purchase Plan (ESPP)
  • Time Off & Wellbeing: Competitive leave benefits; Gender-neutral parental leave
  • Insurance & Financial Security: Private medical, dental, and vision insurance
  • Work Perks & Flexibility: Global home office allowance; Internet or mobile phone allowance; Hybrid work model with flexible hours
  • Wellness & Lifestyle: Wellness programs
  • Growth & Community: In-office lunch program
Last updated Oct 22, 2026. Interested? Apply on the company site.
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About SentinelOne

AI-Powered Enterprise Cybersecurity Platform

SentinelOne unifies AI-powered endpoint, cloud, identity, and data protection—enhanced by our Security Data Lake for seamless and efficient cybersecurity.

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