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Senior Manager, Customer Strategy & Operations (East Coast)

SentinelOne
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Hybrid (East Coast)$164k - $226kFull-timePosted 3w ago

About the role

Senior leadership role focusing on strategic and operational execution to support Customer Strategy & Operations, driving cross-functional initiatives, analytics, planning, and executive-level decision support within SentinelOne.

Responsibilities

  • Drive the highest-priority initiatives across the organization, ensuring cross-function collaboration and alignment with leadership; prep decisions, frame trade-offs, and solve multi-organizational problems; lead tooling, automation, and AI adoption with IT, Product, Engineering, and leaders; coordinate cross-functional resources and track milestones.
  • Own business analysis and intelligence across key functional areas, including metrics and OKRs, performance tracking, root-cause analysis, and executive follow-up; manage strategic planning and quarterly project management for priority initiatives; oversee revenue allocation and margin blending analysis for staffing decisions.
  • Support initiatives spanning Services & Partners, Renewals & NRR, and Customer Intelligence & Communications; surface insights and recommendations from Field, Channel, and Customers; evaluate partnerships and coordinate GTM activities aligning with product and services goals.
  • Partner with leaders to translate initiatives into OKRs and KPIs; provide executive-level reporting on progress, risks, and decisions; synthesize data into actionable narratives.
  • Build and maintain operating cadence for the function, including executive updates, reviews, decision logs, and initiative tracking; develop frameworks and analyses to enable faster, better-informed decisions.
  • Identify operational friction and recurring failure points across CX; translate insights into process, tooling, or organizational improvements.

Qualifications

  • 7 or more years of experience in business operations, strategy, business intelligence, program management, management consulting, or similar in tech/SaaS.
  • Experience working with Services, Renewals, Sales, and Business Strategy.
  • Strong analytical and financial acumen; experience building business cases, financial models, margin analyses, and data-driven recommendations for senior leadership.
  • Proven ability to drive cross-functional initiatives without direct authority; align, track, and escalate across organizations.
  • Experience partnering with senior leaders; preparing executive decisions and framing trade-offs.
  • Knowledge of market research and data analysis techniques; translate metrics into strategic insights.
  • Excellent communication, interpersonal, and problem-solving skills; ability to influence stakeholders.
  • Strong project management skills in a fast-paced environment.
  • Experience with tooling, automation, or AI evaluation and implementation in customer-facing or operational contexts.
  • Bachelor's degree or equivalent experience.

Skills

Required:Cross-functional program managementFinancial modeling and business case developmentExecutive storytelling and reporting

Benefits

  • Equity & Rewards: RSUs, ESPP
  • Time Off & Wellbeing: Flexible time off, holidays, parental leave, grandparent leave
  • Insurance & Financial Security: Medical/dental/vision, 401(k) with match, life and disability, FSA, voluntary benefits, EAP, legal, pet insurance, cancer care, travel medical insurance
  • Work Perks & Flexibility: Home office allowance, mobile reimbursement
  • Wellness & Lifestyle: Wellness coach, gym reimbursement, fertility coverage, adoption & surrogacy reimbursement
Last updated Oct 22, 2026. Interested? Apply on the company site.
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About SentinelOne

AI-Powered Enterprise Cybersecurity Platform

SentinelOne unifies AI-powered endpoint, cloud, identity, and data protection—enhanced by our Security Data Lake for seamless and efficient cybersecurity.

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