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Staff Technical Support Engineer

SentinelOne· Technical Support
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Hybrid (EMEA)Full-timePosted 3w ago

About the role

Staff Technical Support Engineer responsible for analyzing complex customer issues, driving cross-organizational projects, building tools to improve productivity, and providing high-quality support for enterprise customers in EMEA, with focus on Mac, Linux, Kubernetes, cloud, mobile, and AI.

Responsibilities

  • Provide grade-A support for our enterprise customer base in EMEA, leading escalations and performing through troubleshooting in order to resolve the reported issues.
  • Understand the issue and the business/security impact.
  • Provide frequent, meaningful, high-quality updates to customers
  • Identify and alert on new trends and widespread issues.
  • Share knowledge, write KB articles and create automations to improve current processes.
  • Analyze support workflows and make suggestions to improve efficiency and effectiveness

Qualifications

  • Minimum 2 years of experience in a customer support role, or a customer-facing technical role.
  • Expert-level proficiency in Mac, Linux, Kubernetes (K8s), cloud (AWS, GCP, Azure), mobile and AI.
  • Network or Endpoint Security background.
  • Excellent customer-facing abilities and strong problem-solving as well as troubleshooting skills.
  • Excellent written and verbal communication skills in English (other languages are a plus).
  • Demonstrated understanding of common customer service tools (Ticketing, Voice, Chat) and processes.
  • Ability to analyze and identify improvements in service systems.
  • Ability to think outside the box and drive innovation that improves productivity.
  • Independent, responsible and result-driven team player.
  • Experience with writing code and scripting is an advantage

Skills

Required:MacLinuxKubernetes (K8s)Cloud (AWS, GCP, Azure)MobileAICustomer supportProblem solving & troubleshooting

Benefits

  • Equity & Rewards: RSUs, ESPP
  • Time Off & Wellbeing: Competitive leave benefits, gender-neutral parental leave, Employee Assistant Program, Workout sessions and a Wellness App
  • Insurance & Financial Security: Medical and insurance benefits, Pension, Employee Assistance Program (EAP)
  • Work Perks & Flexibility: Global home office allowance, Mobile phone reimbursement
Last updated Oct 22, 2026. Interested? Apply on the company site.
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About SentinelOne

AI-Powered Enterprise Cybersecurity Platform

SentinelOne unifies AI-powered endpoint, cloud, identity, and data protection—enhanced by our Security Data Lake for seamless and efficient cybersecurity.

CybersecurityAI SecurityEndpoint SecurityCloud SecurityAI-SIEMIdentity SecurityEDRXDR
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