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Senior Delivery Assurance Engineer

SentinelOne· Professional Services
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Hybrid (Global (hybrid))Full-timePosted 2w ago

About the role

Senior Delivery Assurance Engineer responsible for ensuring partner-delivered services meet SentinelOne quality standards and customer satisfaction, spanning the Singularity platform (Endpoint, Identity, AI SIEM, Prompt Security, CNS) and driving delivery quality improvements across partners and regions.

Responsibilities

  • Define and evolve the quality assessment framework and scoring rubric used to evaluate partner-led engagements, with input from product subject matter experts.
  • Review selected partner-led Professional Services engagements, validating that they adhere to our standards and methodologies.
  • Facilitate CSAT feedback collection and gather follow up detail from customers as appropriate.
  • Document quality findings and required corrective actions; collaborate with account teams to drive resolution.
  • Own and report on partner delivery quality KPIs to PS leadership.
  • Use project feedback to drive iterative improvement of delivery standards, quality controls, and related documentation.
  • Identify systemic delivery gaps across partners and regions and drive programmatic fixes, including training, certification requirements, and methodology updates.
  • Collaborate with Partner Enablement, Partner Success, and Professional Services stakeholders to strengthen the partner-led services program and the broader partner ecosystem.

Qualifications

  • Field services experience: 5 or more years in a field services role (professional services, pre-sales, support, etc.), preferably in a cybersecurity-related domain.
  • Proven experience with SentinelOne or similar technologies (e.g., SIEM, SOAR, EDR/XDR, identity protection, cloud security).
  • Security practices: strong knowledge of security technologies, architecture, and operations, including threat handling, incident response, and SOC operations.
  • Impeccable written and verbal communication skills.
  • A detail-oriented and analytical approach to assessing delivery quality.

Skills

Required:Quality assessment frameworkStakeholder collaborationCSAT facilitation

Benefits

  • Equity & Rewards: RSUs, Employee Stock Purchase Plan (ESPP)
  • Time Off & Wellbeing: Competitive leave benefits, Gender-neutral parental leave
  • Insurance & Financial Security: Private medical, dental, and vision insurance
  • Work Perks & Flexibility: Global home office allowance, Internet or mobile phone allowance, Hybrid work model with flexible hours
  • Wellness & Lifestyle: Wellness programs
  • Growth & Community: In-office lunch program
Last updated Oct 22, 2026. Interested? Apply on the company site.
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About SentinelOne

AI-Powered Enterprise Cybersecurity Platform

SentinelOne unifies AI-powered endpoint, cloud, identity, and data protection—enhanced by our Security Data Lake for seamless and efficient cybersecurity.

CybersecurityAI SecurityEndpoint SecurityCloud SecurityAI-SIEMIdentity SecurityEDRXDR
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