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Senior Technical Program Manager, Services Operations

SentinelOne
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Hybrid (Remote/United States)$132k - $182kFull-timePosted 2w ago

About the role

Senior Technical Program Manager responsible for driving program execution across high-priority workstreams within Customer Outcomes (Customer Experience, Services, and Detection & Engineering), including threat intelligence partnerships, AI model program management, and ThreatOps engagements.

Responsibilities

  • Support management of threat intelligence partnership portfolio including external paid data feeds and intelligence-sharing with strategic partners; coordinate internal intelligence-sharing programs across Information Security, Marketing, and product teams.
  • Drive partnership lifecycle management from evaluation and onboarding through governance, renewals, and performance tracking; serve as operational point of contact for intelligence partnership coordination and ensuring deliverables, data-sharing agreements, and timelines are met.
  • Support program management of AI model access arrangements within Customer Outcomes; coordinate vendor programs, usage tracking, and cross-functional alignment on model deployment; plan, execute, and report AI model integration initiatives.
  • Partner with Engineering, Product, and Research to translate model capabilities into actionable project plans with milestones and success criteria; track status, identify risks, and ensure timely delivery from kickoff to implementation.
  • Lead program management for high-visibility ThreatOps engagements, including industry evaluations, threat reports, and special projects; manage scope, planning, execution, and delivery to meet objectives and quality standards.
  • Coordinate cross-functional resources to deliver on commitments; provide regular status updates to leadership; identify process gaps to implement SOPs that improve delivery efficiency.
  • Build and maintain structured program cadences (status reviews, logs, KPI tracking, stakeholder communications); drive alignment across ThreatOps, Engineering, Product, IT Security, Marketing, Legal, and external partners.
  • Identify operational friction and translate into process, tooling, or organizational improvements; communicate requirements for change aligned with organizational goals.

Qualifications

  • 7 or more years of experience in technical program management, project management, or service delivery within a technology or cybersecurity company.
  • Experience managing external vendor and partner relationships, including contract governance, SLAs, data-sharing agreements, and performance tracking.
  • Familiarity with AI/ML model deployment, vendor model access programs, or related technical program management in an AI-adjacent domain.
  • Ability to translate complex technical concepts into actionable deliverables for technical and non-technical stakeholders.
  • Exceptional communication, negotiation, and stakeholder management skills; ability to manage multiple projects.
  • Proactive, accountable problem-solving mindset; ability to create structure in ambiguous environments and drive execution without direct authority.
  • Bachelor's degree or equivalent experience.
  • Experience with cybersecurity solutions (EDR, XDR, threat intelligence platforms) or security operations is highly desirable.
  • Experience with threat intelligence programs, MITRE ATT&CK framework, or threat reporting is a plus.

Skills

Required:Program management

Benefits

  • Restricted Stock Units (RSUs)
  • Employee Stock Purchase Plan (ESPP)
  • Flexible time off
  • Paid company holidays and paid sick time
  • Gender-neutral parental leave
  • Grandparent leave
  • Medical, dental, and vision coverage
  • 401(k) retirement plan with company match
  • Life and disability insurance
  • Health and dependent care FSA
  • Voluntary benefits (hospital, accident, critical illness)
  • Employee Assistance Program (EAP)
  • ARAG pre-paid legal
  • Nationwide pet insurance
  • Cancer Care program
  • Global business travel medical insurance
  • Home office allowance
  • Mobile phone reimbursement
  • Wellness coach
  • Wellness/gym reimbursement
  • Fertility coverage
  • Adoption & surrogacy reimbursement
Last updated Oct 22, 2026. Interested? Apply on the company site.
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About SentinelOne

AI-Powered Enterprise Cybersecurity Platform

SentinelOne unifies AI-powered endpoint, cloud, identity, and data protection—enhanced by our Security Data Lake for seamless and efficient cybersecurity.

CybersecurityAI SecurityEndpoint SecurityCloud SecurityAI-SIEMIdentity SecurityEDRXDR
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