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Senior Technical Support Engineer

SentinelOne
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Hybrid (Global)$0Full-timePosted 2w ago

About the role

Senior Technical Support Engineer responsible for handling incoming customer cases, managing the inbound support queue, and providing real-time assistance via chat. Requires strong Linux and cybersecurity fundamentals, cloud experience, and shift-based coverage.

Responsibilities

  • Monitor and respond to incoming customer cases submitted through the support portal within defined SLA targets.
  • Log in to and actively manage the inbound support queue, picking up and triaging new cases as they arrive.
  • Be available and responsive on inbound customer chat to provide real-time technical assistance and guidance.
  • Troubleshoot and resolve technical issues across endpoint, cloud, and cybersecurity-related product areas.
  • Accurately document case details, troubleshooting steps, and resolutions in the case management system.
  • Escalate complex or unresolved issues to senior engineers or relevant teams while retaining case ownership and customer communication.
  • Identify recurring issues and contribute to knowledge base articles to support team efficiency and self-service.
  • Maintain professional, clear, and courteous communication with customers across chat and case correspondence.

Qualifications

  • Strong working knowledge of Linux operating systems, including administration, command line, and troubleshooting.
  • Solid understanding of cybersecurity concepts and practices (endpoint security, threat detection, incident response fundamentals).
  • Working knowledge of cloud platforms and cloud security concepts, such as AWS, Azure, or GCP.
  • 4 or more years of experience in cybersecurity or a related technical field, or demonstrated strong Linux expertise in place of formal cybersecurity experience.
  • Strong written and verbal communication skills, with the ability to explain technical concepts clearly to customers.
  • Ability to manage competing priorities across queue monitoring, live chat, and case work in a fast-paced environment.
  • Prior experience with SentinelOne or similar EDR/XDR and endpoint security platforms is preferred.
  • Relevant certifications, such as CompTIA Security+, Linux+/RHCSA, or a cloud provider certification, are preferred.
  • Previous experience in a customer-facing technical support or helpdesk role is preferred.

Skills

Required:Linux administrationCybersecurity fundamentalsCloud platformsCommunication
Nice to have:Customer support

Benefits

  • Restricted Stock Units (RSUs)
  • Employee Stock Purchase Plan (ESPP)
  • Competitive leave benefits
  • Gender-neutral parental leave
  • Medical and insurance benefits
  • Employee Assistance Program (EAP)
  • Global home office allowance
  • Internet allowance
  • LinkedIn Learning license
  • Social Connect program
  • Food allowance (Bangalore office)
  • Meal vouchers (Sodexo)
  • Health & wellness benefit
Last updated Oct 22, 2026. Interested? Apply on the company site.
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About SentinelOne

AI-Powered Enterprise Cybersecurity Platform

SentinelOne unifies AI-powered endpoint, cloud, identity, and data protection—enhanced by our Security Data Lake for seamless and efficient cybersecurity.

CybersecurityAI SecurityEndpoint SecurityCloud SecurityAI-SIEMIdentity SecurityEDRXDR
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