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Care Expert - Belgium 🇧🇪

Alan· Care
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Anywhere in Belgium, Anywhere in FranceFull-timePosted 1w ago

About the role

Frontline user care role focused on helping members with health, insurance and care-related queries; includes customer experience, process improvement and learning in healthcare/insurance domain.

Responsibilities

  • Helping our members - Your first mission will be to deal with our members' requests in a meaningful, delightful and timely manner. Your goal is to be transparent, accurate, clear and helpful to our members.
  • Improving Alan - As a User Care Expert, you’ll also have the opportunity to work on projects next to answering our members. The focus of these projects depends on your interest and background. You are expected to help implement better processes and tools, and contribute to improving our product.
  • Grow and learn - You will become an expert in healthcare and insurance, and help new members of the great healthcare team.
  • Pioneering - Build, nurture and enhance the care team on a daily basis as the Belgium care team grows.

Qualifications

  • 2+ years of experience in: a customer-support role; or education; or communication
  • Bilingual English + Dutch
  • Passion for caring for members and solving their problems
  • Love written communication
  • Comfort with computers and technology in general
  • Very empathetic mindset
  • Motivated and entrepreneurial
  • Enthusiasm for teamwork, learning and teaching
  • Bonus: knowledge of the Belgian healthcare system (training provided)

Skills

Required:Customer supportWritten communicationEmpathy
Nice to have:Problem solving

Benefits

  • Perks & Benefits: stimulating environment and perks ensuring happiness, efficiency and high-quality collaboration
Last updated Oct 14, 2026. Interested? Apply on the company site.
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About Alan

Votre partenaire santé qui prévient, assure et accompagne au quotidien

Alan permet à chacun d’agir sur sa santé physique et mentale, en alliant le meilleur de la prévention et de l’assurance, le tout au sein d’une expérience unique.

assurancepréventionsantébien-êtremutuelle
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