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Sr. Technical Account Manager - CR

SentinelOne· Customer Success / Technical Account Management
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Hybrid (Global)Full-timePosted 1w ago

About the role

Technical Account Manager responsible for owning relationships with large-scale enterprise clients, leading complex implementations and onboarding, delivering professional account management to drive value and renewal, and advocating for customer needs across product, engineering, support, and sales.

Responsibilities

  • Own the overall relationship with assigned large-scale clients, building foundation for continued value growth and re-purchase loyalty toward SentinelOne's solutions
  • Lead complex implementation and onboarding projects for SentinelOne products and services
  • Deliver professional and technical account management services — proactive communication, strategic advisory, technical project management, service reviews, escalation management, training, and more — following established best practices
  • Evaluate customer's environment and architecture to deliver the right design and integration solution while maintaining high satisfaction
  • Collaborate with Product, Engineering, Support, Sales, and upper management to advocate for customer needs, resolve technical and business issues, define feature requests, and collect customer feedback
  • Identify and develop upsell opportunities
  • Maintain an in-depth understanding of company technology, products, and services
  • Contribute to the knowledge base by creating best-practice guides and video tutorials

Qualifications

  • At least 3 years of experience in field engineering: senior support engineer (tier 3–4), Technical Account Manager, or Pre-Sales
  • Strong application and/or endpoint security background, with experience working with host-based (endpoint agent) security solutions preferred
  • Multi-OS support experience across Windows, Mac, and Linux (mobile platform experience a plus)
  • Required training delivery experience
  • Experience with Enterprise customers — required
  • MongoDB experience preferred; any prior database experience (queries and basic programming) is acceptable
  • Scripting experience, with at minimum a working knowledge of Python, PHP, and Unix shell scripts
  • Customer-oriented, professional, and articulate problem solver with excellent written communication skills

Skills

Required:Enterprise client relationship managementComplex implementation & onboardingAccount managementTechnical: endpoint securityScripting: Python, PHP, Unix shell

Benefits

  • Restricted Stock Units (RSUs)
  • Employee Stock Purchase Plan (ESPP)
  • Competitive leave benefits
  • Gender-neutral parental leave
  • Private medical, dental, and vision insurance
  • Global home office allowance
  • Internet or mobile phone allowance
  • Hybrid work model with flexible hours
  • Wellness programs
  • In-office lunch program
Last updated Oct 22, 2026. Interested? Apply on the company site.
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About SentinelOne

AI-Powered Enterprise Cybersecurity Platform

SentinelOne unifies AI-powered endpoint, cloud, identity, and data protection—enhanced by our Security Data Lake for seamless and efficient cybersecurity.

CybersecurityAI SecurityEndpoint SecurityCloud SecurityAI-SIEMIdentity SecurityEDRXDR
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