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Senior Technical Support Engineer - Windows and Identity Security

SentinelOne
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Hybrid (CZ/SK)Full-timePosted 1w ago

About the role

Senior Technical Support Engineer focused on Windows and Identity Security, providing responsive technical assistance to enterprise and public sector customers, troubleshooting across Windows, Identity, networking, and security environments, and contributing to knowledge resources and product improvements.

Responsibilities

  • Provide customer support through phone, email, chat, and other Support channels that meets established response and resolution service levels.
  • Troubleshoot deep technical issues across SentinelOne products and supported operating environments (including investigating crash dumps).
  • Own customer cases from initial investigation through resolution or appropriate escalation.
  • Communicate clearly, proactively, and professionally throughout the customer experience.
  • Gather technical information, logs, reproduction steps, and environmental context required to diagnose issues effectively, and apply existing knowledge, documentation, diagnostics, and tooling before escalating issues.
  • Document troubleshooting activity and customer interactions clearly and consistently.
  • Collaborate with other specialized support engineers and escalation specialists on complex technical problems.
  • Identify recurring issues and contribute to knowledge articles, troubleshooting guides, videos, and other reusable resources.
  • Provide structured feedback when product usability or supportability improvements could reduce customer effort.
  • Continuously expand technical knowledge of SentinelOne products, operating systems, cybersecurity, and troubleshooting methodologies.

Qualifications

  • Previous technical support or customer-facing technical experience on endpoint security or enterprise security products.
  • Working knowledge of Windows, macOS, and/or Linux, and understanding of networking and basic security concepts.
  • Customer focus, desire to solve technical problems, ability to manage multiple customer issues while maintaining quality and urgency, and comfort in a fast-moving technical environment.
  • Proven analytical, troubleshooting, and problem-solving skills, ability to systematically investigate complex technical issues (including crash dumps) and clearly document findings.
  • Excellent written and verbal communication, collaboration skills, and willingness to learn from others.
  • Scripting experience with PowerShell, Python, Bash, or similar tools is an advantage.
  • Experience troubleshooting endpoint or server environments is an advantage.
  • Familiarity with cloud platforms or SaaS technologies is an advantage.
  • Cybersecurity education, certifications, or professional experience is an advantage.

Skills

Required:WindowsNetworkingSecurityCommunication
Nice to have:macOSLinuxScripting (PowerShell, Python, Bash)

Benefits

  • Restricted Stock Units (RSUs)
  • Employee Stock Purchase Plan (ESPP)
  • Performance-based bonus
  • Flexible time off, on top of the standard 5 weeks PTO
  • Paid company wellness days and fully paid short-term sick/nursing leave
  • Gender-neutral parental leave
  • Private medical care benefit
  • Life and disability insurance
  • Pension Insurance contribution
  • Global business travel medical insurance
  • Employee Assistance Program (EAP)
  • Global home office allowance
  • Meal allowance
  • Hybrid work in Prague (Karlin), Brno (Clubco) or remote in CZ/SK. Only Prague-based employees are required to work from the office at least 2 days/week.
  • Wellbeing allowance
  • MultiSport benefit program
  • Wellness Coach app
Last updated Oct 22, 2026. Interested? Apply on the company site.
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About SentinelOne

AI-Powered Enterprise Cybersecurity Platform

SentinelOne unifies AI-powered endpoint, cloud, identity, and data protection—enhanced by our Security Data Lake for seamless and efficient cybersecurity.

CybersecurityAI SecurityEndpoint SecurityCloud SecurityAI-SIEMIdentity SecurityEDRXDR
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