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Staff Technical Support Engineer

SentinelOne
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Hybrid (Global)Full-timePosted 1w ago

About the role

Staff-level technical support role providing responsive, high-quality technical assistance to SentinelOne customers across Windows, macOS, Linux, cloud, networking, and security environments. Focus on troubleshooting, collaboration with engineering teams, and knowledge sharing to improve frontline support and customer outcomes.

Responsibilities

  • Provide customer support through phone, email, chat, and other support channels
  • Troubleshoot technical issues across SentinelOne products and supported operating environments
  • Perform performance tracing and system-level diagnostics, kernel debugging (Mac, Linux), and memory dump and crash analysis
  • Reproduce issues by building scripts, automation, and test environments
  • Own customer cases from initial investigation through resolution or escalation, meeting SLAs
  • Apply existing knowledge, documentation, diagnostics, and tooling before escalating issues
  • Collaborate with senior Support engineers, escalation specialists, and other technical teams on complex problems
  • Identify recurring issues and contribute knowledge articles, guides, videos, and reusable resources
  • Provide structured feedback on product usability and supportability improvements
  • Continuously expand technical knowledge of SentinelOne products and related technologies

Qualifications

  • Strong customer orientation and collaboration skills
  • Excellent analytical, troubleshooting, and documentation abilities
  • Superior written and verbal communication skills
  • Working knowledge of Windows, macOS, and/or Linux; understanding of networking and basic security concepts
  • Mastery of networking protocols (TCP/IP, BGP, OSPF, IPsec VPNs, SSL/TLS, Web proxy) and proficiency with Wireshark, MTR, Curl
  • Ability to deliver timely, high-quality resolutions and maintain SLA performance
  • Experience in technical support or customer-facing roles is highly desirable
  • Experience with endpoint security or enterprise security products is desirable; familiarity with cloud platforms or SaaS is desirable
  • Scripting experience with PowerShell, Python, Bash, or similar tools is desirable
  • Cybersecurity education, certifications, or professional experience is desirable

Skills

Required:Customer-facing technical supportTechnical troubleshootingWindowsNetworking
Nice to have:macOSLinuxScripting (PowerShell/Python/Bash)

Benefits

  • Restricted Stock Units (RSUs)
  • Employee Stock Purchase Plan (ESPP)
  • Competitive leave benefits
  • Gender-neutral parental leave
  • Medical and insurance benefits
  • Employee Assistance Program (EAP)
  • Global home office allowance
  • Internet allowance
  • LinkedIn Learning license
  • Social Connect program
  • Food allowance (Bangalore office)
  • Meal vouchers (Sodexo)
  • Health & wellness benefit
Last updated Oct 22, 2026. Interested? Apply on the company site.
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About SentinelOne

AI-Powered Enterprise Cybersecurity Platform

SentinelOne unifies AI-powered endpoint, cloud, identity, and data protection—enhanced by our Security Data Lake for seamless and efficient cybersecurity.

CybersecurityAI SecurityEndpoint SecurityCloud SecurityAI-SIEMIdentity SecurityEDRXDR
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