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Staff Technical Support Engineer - Multiplatform & Cloud Security

SentinelOne· Engineering / Technical Support
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Hybrid (CZ/SK)Full-timePosted 1w ago

About the role

Senior Technical Support Engineer focused on Multiplatform & Cloud Security, delivering high-quality technical assistance to enterprise and public sector customers across Linux, macOS, mobile, cloud & Kubernetes, networking, and security environments. Combines troubleshooting, documentation, and knowledge sharing to improve frontline support and product usability.

Responsibilities

  • Provide customer support through phone, email, chat, and other channels meeting established response and resolution SLAs.
  • Troubleshoot deep technical issues across SentinelOne products and supported operating environments (including crash dumps).
  • Own customer cases from initial investigation through resolution or escalation.
  • Communicate clearly and professionally throughout the customer experience.
  • Gather technical information, logs, reproduction steps, and environmental context to diagnose issues effectively.
  • Document troubleshooting activity and customer interactions clearly and consistently.
  • Collaborate with specialized support engineers and escalation specialists on complex problems.
  • Identify recurring issues and contribute to knowledge articles, troubleshooting guides, videos, and reusable resources.
  • Provide structured feedback to improve product usability or supportability.
  • Continuously expand technical knowledge of SentinelOne products, OS, cybersecurity, and troubleshooting methodologies.

Qualifications

  • Previous technical support or customer-facing technical experience on endpoint, cloud security, or enterprise security products.
  • Working knowledge of Linux, macOS, and/or Windows; familiarity with cloud platforms or SaaS technologies; understanding of networking and basic security concepts.
  • Customer-focused with ability to manage multiple issues while maintaining quality and urgency.
  • Proven analytical, troubleshooting, and problem-solving skills; ability to investigate complex technical issues and document findings.
  • Excellent written and verbal communication, collaboration skills, and willingness to learn from others.
  • Scripting experience with PowerShell, Python, Bash, or similar tools (advantage).
  • Experience troubleshooting endpoint or server environments (advantage).
  • Cybersecurity education, certifications, or professional experience (advantage).

Skills

Required:Technical support and customer-facing experienceOperating systemsNetworking and security concepts
Nice to have:Crash dump analysisScripting

Benefits

  • Equity & Rewards: RSUs, ESPP, performance-based bonus
  • Time Off & Wellbeing: Flexible time off, 5 weeks PTO, wellness days, sick/nursing leave, gender-neutral parental leave
  • Insurance & Financial Security: Private medical care, life and disability insurance, pension contributions, travel medical insurance, EAP
  • Work Perks & Flexibility: Global home office allowance, meal allowance, hybrid/remote options in CZ/SK, Prague-based employees required to be in office 2 days/week
  • Wellness & Lifestyle: Wellbeing allowance, MultiSport program, Wellness Coach app
Last updated Oct 22, 2026. Interested? Apply on the company site.
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About SentinelOne

AI-Powered Enterprise Cybersecurity Platform

SentinelOne unifies AI-powered endpoint, cloud, identity, and data protection—enhanced by our Security Data Lake for seamless and efficient cybersecurity.

CybersecurityAI SecurityEndpoint SecurityCloud SecurityAI-SIEMIdentity SecurityEDRXDR
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