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Senior Technical Support Engineer - Multiplatform & Cloud Security

SentinelOne· Customer Support / Technical Support
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Hybrid (CZ/SK)Full-timePosted 1w ago

About the role

Senior Technical Support Engineer providing responsive, high-quality technical assistance to enterprise and public sector customers across Linux, macOS, mobile, cloud & Kubernetes, networking, and security environments.

Responsibilities

  • Provide customer support (phone, email, chat, and other channels) meeting response/resolution SLAs
  • Troubleshoot deep technical issues across SentinelOne products and supported operating environments (including crash dumps)
  • Own customer cases from initial investigation through resolution or escalation
  • Communicate clearly and professionally throughout the customer experience
  • Gather technical information, logs, reproduction steps, and environmental context to diagnose issues
  • Document troubleshooting activity and customer interactions clearly
  • Collaborate with other specialized support engineers and escalation specialists
  • Identify recurring issues and contribute to knowledge articles, troubleshooting guides, videos, and reusable resources
  • Provide structured feedback on product usability or supportability improvements
  • Continuously expand knowledge of SentinelOne products, OS, cybersecurity, and troubleshooting methodologies

Qualifications

  • Must-have: Previous technical support or customer-facing technical experience, on endpoint, cloud security or enterprise security products
  • Working knowledge of Linux, macOS, and/or Windows, familiarity with cloud platforms or SaaS technologies, and understanding of networking and basic security concepts
  • Customer focus, problem-solving drive, ability to manage multiple issues with quality and urgency
  • Proven analytical, troubleshooting, and documentation skills (including crash dumps)
  • Excellent written and verbal communication, collaboration, and willingness to learn from others
  • Advantage: scripting experience (PowerShell, Python, Bash or similar); experience troubleshooting endpoint or server environments; cybersecurity education, certifications, or professional experience

Skills

Required:Technical Support and TroubleshootingLinuxmacOSCloud and SaaS technologiesNetworking and Security concepts
Nice to have:WindowsScripting (PowerShell, Python, Bash)

Benefits

  • Restricted Stock Units (RSUs)
  • Employee Stock Purchase Plan (ESPP)
  • Performance-based bonus
  • Flexible time off (on top of 5 weeks PTO)
  • Paid wellness days and fully paid short-term sick/nursing leave
  • Gender-neutral parental leave
  • Private medical care benefit
  • Life and disability insurance
  • Pension Insurance contribution
  • Global travel medical insurance
  • Employee Assistance Program (EAP)
  • Global home office allowance
  • Meal allowance
  • Hybrid work in Prague (Karlin), Brno (Clubco) or remote in CZ/SK; Prague-based employees required to be in office at least 2 days/week
  • Wellbeing allowance
  • MultiSport benefit program
  • Wellness Coach app
Last updated Oct 22, 2026. Interested? Apply on the company site.
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About SentinelOne

AI-Powered Enterprise Cybersecurity Platform

SentinelOne unifies AI-powered endpoint, cloud, identity, and data protection—enhanced by our Security Data Lake for seamless and efficient cybersecurity.

CybersecurityAI SecurityEndpoint SecurityCloud SecurityAI-SIEMIdentity SecurityEDRXDR
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