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Senior Technical Support Engineer - Multiplatform & Cloud Security

SentinelOne· Support
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Hybrid (CZ/SK)Full-timePosted 1w ago

About the role

Senior Technical Support Engineer providing high-quality technical assistance to enterprise and public sector customers across Linux, macOS, mobile, cloud & Kubernetes, networking, and security environments; focuses on troubleshooting, collaboration, knowledge sharing, and continuous improvement of supportability.

Responsibilities

  • Provide customer support (phone, email, chat, and other channels) meeting response and resolution SLAs
  • Troubleshoot deep technical issues across SentinelOne products and supported operating environments (including crash dumps)
  • Own customer cases from initial investigation through resolution or escalation
  • Communicate clearly and proactively throughout the customer experience
  • Gather technical information, logs, reproduction steps, and environmental context to diagnose issues
  • Document troubleshooting activity and customer interactions clearly and consistently
  • Collaborate with other specialized support engineers and escalation specialists on complex problems
  • Identify recurring issues and contribute to knowledge articles, troubleshooting guides, videos, and reusable resources
  • Provide structured feedback to improve product usability or supportability
  • Continuously expand technical knowledge of SentinelOne products, operating systems, cybersecurity, and troubleshooting methodologies

Qualifications

  • Previous technical support or customer-facing technical experience in endpoint, cloud security or enterprise security products
  • Working knowledge of Linux, macOS, and/or Windows; familiarity with cloud platforms or SaaS; understanding of networking and basic security concepts
  • Customer-focused, able to manage multiple issues while maintaining quality and urgency in a fast-moving environment
  • Analytical, troubleshooting, and problem-solving skills; ability to investigate complex issues including crash dumps and document findings
  • Excellent written and verbal communication, collaboration skills, and willingness to learn from others
  • Advantageous: scripting (PowerShell, Python, Bash, or similar), experience troubleshooting endpoint or server environments, cybersecurity education, certifications, or professional experience

Skills

Required:Technical troubleshootingLinuxmacOSNetworking
Nice to have:WindowsScripting

Benefits

  • Equity & Rewards: RSUs, ESPP, performance-based bonus
  • Time Off & Wellbeing: flexible time off, 5 weeks PTO, wellness days, fully paid sick/nursing leave, gender-neutral parental leave
  • Insurance & Financial Security: private medical care, life and disability insurance, pension contributions, global travel medical insurance, EAP
  • Work Perks & Flexibility: global home office allowance, meal allowance, hybrid work in Prague/Brno or remote in CZ/SK; Prague office requirements for 2 days/week
  • Wellness & Lifestyle: wellbeing allowance, MultiSport, Wellness Coach app
Last updated Oct 22, 2026. Interested? Apply on the company site.
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About SentinelOne

AI-Powered Enterprise Cybersecurity Platform

SentinelOne unifies AI-powered endpoint, cloud, identity, and data protection—enhanced by our Security Data Lake for seamless and efficient cybersecurity.

CybersecurityAI SecurityEndpoint SecurityCloud SecurityAI-SIEMIdentity SecurityEDRXDR
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