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Senior Technical Support Engineer - Windows and Identity Security

SentinelOne· Support
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Hybrid (CZ/SK (Prague/Karlin, Brno/Clubco))Full-timePosted 1w ago

About the role

Senior Technical Support Engineer focused on Windows and Identity Security, providing responsive enterprise-level assistance across Windows, Identity, networking, and security environments. Combines technical troubleshooting with customer empathy and knowledge-sharing to improve frontline support and documentation.

Responsibilities

  • Provide customer support via phone, email, chat, and other channels meeting SLA targets.
  • Troubleshoot deep technical issues across SentinelOne products and supported OS environments (including crash dumps).
  • Own customer cases from initial investigation through resolution or escalation.
  • Communicate clearly and professionally throughout the customer experience.
  • Gather technical information, logs, reproduction steps, and environmental context to diagnose issues; apply knowledge, diagnostics, and tooling before escalation.
  • Document troubleshooting activity and customer interactions clearly and consistently.
  • Collaborate with other specialized support engineers and escalation specialists on complex problems.
  • Identify recurring issues and contribute to knowledge articles, troubleshooting guides, videos, and other reusable resources.
  • Provide feedback on product usability or supportability improvements to reduce customer effort.
  • Continuously expand technical knowledge of SentinelOne products, OS, cybersecurity, and troubleshooting methodologies.

Qualifications

  • Previous technical support or customer-facing technical experience on endpoint security or enterprise security products.
  • Working knowledge of Windows, macOS, and/or Linux; understanding of networking and basic security concepts.
  • Customer-focused with ability to manage multiple issues with quality and urgency in a fast-moving environment.
  • Analytical, troubleshooting, and problem-solving skills; ability to investigate complex technical issues and document findings.
  • Excellent written and verbal communication, collaboration skills, and willingness to learn from others.
  • Scripting experience with PowerShell, Python, Bash, or similar tool (advantage).
  • Experience troubleshooting endpoint or server environments (advantage).
  • Familiarity with cloud platforms or SaaS technologies (advantage).
  • Cybersecurity education, certifications, or professional experience (advantage).

Skills

Required:Customer supportWindowsNetworkingSecurityTroubleshootingDocumentation
Nice to have:macOSLinuxScripting

Benefits

  • Equity & Rewards: RSUs, ESPP, performance-based bonus
  • Time Off & Wellbeing: Flexible time off, 5 weeks PTO, wellness days, paid sick/nursing leave, gender-neutral parental leave
  • Insurance & Financial Security: Private medical care, life and disability insurance, pension contribution, global travel medical insurance, EAP
  • Work Perks & Flexibility: Global home office allowance, meal allowance, hybrid work in Prague/Brno or remote in CZ/SK; Prague-based employees must work from office at least 2 days/week
  • Wellness & Lifestyle: Wellbeing allowance, MultiSport program, Wellness Coach app
Last updated Oct 22, 2026. Interested? Apply on the company site.
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About SentinelOne

AI-Powered Enterprise Cybersecurity Platform

SentinelOne unifies AI-powered endpoint, cloud, identity, and data protection—enhanced by our Security Data Lake for seamless and efficient cybersecurity.

CybersecurityAI SecurityEndpoint SecurityCloud SecurityAI-SIEMIdentity SecurityEDRXDR
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