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Member of Technical Staff

Conduit
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San Francisco, CA$130k - $220k + equityFull-timePosted 4d ago

About the role

Role at Conduit, an AI agent platform for hospitality. Hands-on, full-stack engineering with ownership across the stack, focusing on AI agents, retrieval, tool orchestration, and production-grade systems.

Responsibilities

  • Response generation pipeline. The router, orchestrator, and synthesizer that classify intent, assemble context, select tools, generate a response, and decide whether to send it or escalate.
  • Knowledge retrieval. Build retrieval, ranking, and validation to ensure context is correct, complete, and current across a hierarchical knowledge base.
  • Tool orchestration. Design the tool-use and function-calling layer for multi-step workflows and handle third-party API outages mid-conversation.
  • Evaluation and testing. Develop the evaluation framework to measure quality and catch regressions before customers see them.
  • Observability. Implement traces showing what the agent retrieved, considered, ignored, confidence levels, and rationale.
  • Controls for non-engineers. Make agent behavior legible and adjustable by non-developers.
  • Voice. Real-time conversations with transcription and equivalent tool usage as text, with lower latency.
  • Speed and cost. Optimize model routing and caching.
  • Infrastructure, data pipelines, integrations, and API work underlying all components.

Qualifications

  • Shipped production systems that real users depend on.
  • Comfortable anywhere in the stack and able to adapt to problems as needed.
  • Strong focus on retrieval as seriously as generation.

Skills

Required:Full-stack developmentRetrieval-based systemsTool orchestration
Nice to have:Evaluation and testing

Benefits

  • Comprehensive health insurance and 401k match
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About Conduit

Conversational AI agents for Support and Sales

Conduit is the AI agent platform that drives conversational outcomes across support and sales. Customer conversations are the backbone of every business. Mass-market consumer businesses spend nearly a third of their working hours calling and texting customers. Conduit turns those conversations into an engine for conversions, revenue, and cost savings. We enable operators across real estate, financials, and services, to build and deploy AI agents that perform better than your best employee. Our modular platform enables automation for the most complex, high-volume conversational workflows.

messagingsalescustomer-servicecustomer-supportai
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