← All roles

Bilingual Member Support Expert - Canada 🇨🇦

Alan· Care
Apply on company site
Toronto, ON, CanadaFull-timePosted 5d ago

About the role

Care position focused on providing timely, transparent, and empowering support to Alan members in Canada, with responsibility for adapting processes to the Canadian context and driving improvements across Care operations.

Responsibilities

  • Develop expertise in healthcare systems and Alan’s products.
  • Help members and business customers get the most value from their coverage.
  • Share insights to improve our products and services.
  • Support new company onboardings.
  • Collaborate across teams on strategic initiatives.
  • Collaborate with Product, Operations, Sales, and Insurance.
  • Adapt existing Care processes from France, Spain, and Belgium to the Canadian context.
  • Work with a high degree of autonomy within a small team.
  • Help shape onboarding, proactive support, and cross-functional improvements.
  • Contribute to hiring and, optionally, mentor other Care team members.

Qualifications

  • 3+ years of relevant experience
  • Fluent in written and spoken English and French (mandatory)
  • Excellent communication and organizational skills
  • Ability to simplify complex topics
  • Comfortable with technology and multi-channel support, and enthusiastic use of AI to structure information and speed up tasks
  • Empathy, initiative, adaptability, and sound judgment
  • Ability to work in a dynamic, fast-growing environment with multiple priorities
  • Constructive, growth-oriented mindset
  • Experience mentoring or leading others, or interest in developing these skills
  • Knowledge of the Canadian healthcare system is a plus
  • Experience in Operations, Project Management, Product, or Account Management is welcome

Skills

Required:Bilingual communication (English and French)Customer supportProblem solvingCollaboration across teams

Benefits

  • Competitive salary and equity
  • Six weeks of vacation and flexible working hours
  • Comprehensive health insurance, 100% covered by Alan for you and your family
  • Four days per week in Toronto office with lunch allowance, coffee, and snacks
  • High-quality equipment (MacBook Air, Bose headphones)
  • Fully reimbursed TTC monthly pass
  • 4% employer matching through Group RRSP
  • Learning and development opportunities
  • Extended parental leave
Last updated Oct 21, 2026. Interested? Apply on the company site.
Alan logo

About Alan

Votre partenaire santé qui prévient, assure et accompagne au quotidien

Alan permet à chacun d’agir sur sa santé physique et mentale, en alliant le meilleur de la prévention et de l’assurance, le tout au sein d’une expérience unique.

assurancepréventionsantébien-êtremutuelle
Company profileWebsite

More open roles at Alan