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Senior Technical Success Executive

SentinelOne
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RemoteFull-timePosted 5d ago

About the role

Senior-level executive client-facing role at SentinelOne focused on leading complex, multi-threaded customer engagements, providing executive-level technical guidance, and driving value realization for strategically significant customers through cross-functional coordination and recovery strategies.

Responsibilities

  • Become the primary executive partner for strategically significant customer engagements, building trusted relationships with CIOs, CISOs, CTOs, executive sponsors, architects, and operational leaders.
  • Assume executive ownership of customer situations identified through the Early Warning System, Critical Accounts Program, Crisis Management, executive escalations, or executive leadership.
  • Temporarily lead the customer strategy over the existing account team until the engagement reaches a successful resolution, ideally culminating in a successful renewal and transition back to the standard operating model.
  • Develop and own Executive Recovery & Success Plans, defining technical milestones, executive engagement plans, commercial strategy, value realization objectives, and exit criteria.
  • Lead technical recovery efforts for complex customer situations, including major incidents, product outages, deployment challenges, architecture reviews, competitive technical evaluations, and security operations concerns.
  • Rapidly assess complex, multi-threaded technical issues, establish root cause hypotheses, and coordinate Product, Engineering, Support, Technical Account Management, and Professional Services around a unified technical recovery strategy.
  • Drive technical value realization by ensuring customers achieve measurable business outcomes from their SentinelOne investment.
  • Partner directly with Product Management, Engineering, Technical Support, and Architecture teams to remove technical blockers, prioritize customer-critical issues, influence solution direction, and accelerate recovery for strategic customer situations.
  • Coordinate cross-functional execution across Customer Success, Technical Account Management, Support, Professional Services, Sales, Renewals, Product, Engineering, and Executive Leadership.
  • Build and lead executive relationships with customer stakeholders, creating alignment, restoring confidence, and ensuring technical and commercial objectives remain synchronized throughout the engagement.
  • Provide executive-level technical guidance to customer stakeholders, translating complex engineering issues into clear business impact, recovery plans, and value realization strategies.
  • Participate directly in renewal negotiations, contract strategy, commercial structuring, pricing strategy, and multi-year planning to achieve the right long-term outcome for both the customer and SentinelOne.
  • Identify recurring technical, operational, and commercial trends and provide structured feedback to Product, Engineering, Customer Experience, and GTM leadership.
  • Serve as SentinelOne's executive escalation leader during strategically significant customer situations.

Qualifications

  • 10+ years of experience in Enterprise Customer Success, Technical Account Management, Professional Services, Sales Engineering, Solutions Architecture, Strategic Accounts, Consulting, or comparable executive customer-facing roles.
  • Proven experience leading executive customer engagements involving complex technical, operational, or commercial challenges.
  • Demonstrated experience leading customers through major technical incidents, executive escalations, platform outages, or complex enterprise deployments.

Skills

Required:Executive stakeholder managementTechnical leadership in cybersecurityCross-functional program management

Benefits

  • Equity & Rewards: RSUs, ESPP
  • Time Off & Wellbeing: Competitive leave benefits, Gender-neutral parental leave
  • Insurance & Financial Security: Medical and insurance benefits, Pension, Employee Assistance Program (EAP)
  • Work Perks & Flexibility: Global home office allowance, Monthly home office, internet and mobile phone allowance
  • Wellness & Lifestyle: Meal allowance, Transportation allowance
Last updated Oct 22, 2026. Interested? Apply on the company site.
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About SentinelOne

AI-Powered Enterprise Cybersecurity Platform

SentinelOne unifies AI-powered endpoint, cloud, identity, and data protection—enhanced by our Security Data Lake for seamless and efficient cybersecurity.

CybersecurityAI SecurityEndpoint SecurityCloud SecurityAI-SIEMIdentity SecurityEDRXDR
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