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Technical Support Engineer - Multiplatform & Cloud Security

SentinelOne· Support / Technical Support
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Hybrid (Prague, Czech Republic (Karlin) / Brno, Czech Republic (Clubco) or remote in CZ/SK)Full-timePosted 5d ago

About the role

Technical Support Engineer providing responsive, high-quality technical assistance to enterprise and public sector customers across Linux, macOS, mobile, cloud & Kubernetes, networking, and security environments, with a focus on continuous learning and knowledge sharing.

Responsibilities

  • Provide customer support through phone, email, chat, and other support channels ensuring established response and resolution SLAs.
  • Troubleshoot deep technical issues across SentinelOne products and supported operating environments (including crash dumps).
  • Own customer cases from initial investigation through resolution or escalation.
  • Communicate clearly and professionally throughout the customer experience.
  • Gather technical data, logs, reproduction steps, and environmental context to diagnose issues; apply existing knowledge, documentation, diagnostics, and tooling before escalation.
  • Document troubleshooting activity and customer interactions clearly.
  • Collaborate with other specialized support engineers and escalation specialists on complex problems.
  • Identify recurring issues and contribute to knowledge articles, guides, videos, and reusable resources.
  • Provide structured feedback to improve product usability or supportability.
  • Continuously expand technical knowledge of SentinelOne products, OS, cybersecurity, and troubleshooting methodologies.

Qualifications

  • Previous technical support or customer-facing technical experience on endpoint, cloud security, or enterprise security products
  • Working knowledge of Linux, macOS, and/or Windows; familiarity with cloud platforms or SaaS; understanding of networking and basic security concepts
  • Customer focus with the ability to manage multiple issues while maintaining quality and urgency
  • Analytical, troubleshooting, and problem-solving skills; ability to document findings clearly
  • Excellent written and verbal communication, collaboration, and willingness to learn from others
  • Scripting experience with PowerShell, Python, Bash, or similar is an advantage
  • Experience troubleshooting endpoint or server environments is an advantage
  • Cybersecurity education, certifications, or professional experience is an advantage

Skills

Required:Customer-focused technical supportLinuxmacOSNetworking basicsCrash dumps analysis
Nice to have:WindowsScripting (PowerShell/Python/Bash)

Benefits

  • Restricted Stock Units (RSUs)
  • Employee Stock Purchase Plan (ESPP)
  • Performance-based bonus
  • Flexible time off (on top of 5 weeks PTO)
  • Paid wellness days and fully paid sick/nursing leave
  • Gender-neutral parental leave
  • Private medical care
  • Life and disability insurance
  • Pension insurance contributions
  • Global travel medical insurance
  • Employee Assistance Program (EAP)
  • Global home office allowance
  • Meal allowance
  • Hybrid work in Prague (Karlin), Brno (Clubco) or remote in CZ/SK; Prague-based employees to work from office at least 2 days/week
  • Wellbeing allowance
  • MultiSport benefit program
  • Wellness Coach app
Last updated Oct 22, 2026. Interested? Apply on the company site.
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About SentinelOne

AI-Powered Enterprise Cybersecurity Platform

SentinelOne unifies AI-powered endpoint, cloud, identity, and data protection—enhanced by our Security Data Lake for seamless and efficient cybersecurity.

CybersecurityAI SecurityEndpoint SecurityCloud SecurityAI-SIEMIdentity SecurityEDRXDR
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