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Senior Technical Support Engineer - Multiplatform & Cloud Security

SentinelOne· Careers
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Hybrid (CZ/SK (Prague Karlin, Brno Clubko))Full-timePosted 5d ago

About the role

Senior Technical Support Engineer providing high-quality technical assistance to enterprise and public sector customers across Linux, macOS, mobile, cloud & Kubernetes, networking, and security environments; focused on troubleshooting, documenting, and improving support processes.

Responsibilities

  • Provide customer support through phone, email, chat, and other channels with SLA adherence
  • Troubleshoot deep technical issues across SentinelOne products and supported environments (including crash dumps)
  • Own customer cases from investigation to resolution or escalation
  • Communicate clearly and proactively throughout the customer experience
  • Gather technical information, logs, reproduction steps, and environmental context to diagnose issues
  • Document troubleshooting activity and customer interactions clearly
  • Collaborate with other specialized support engineers and escalation specialists
  • Identify recurring issues and contribute to knowledge articles, guides, videos, and reusable resources
  • Provide structured feedback for product usability and supportability improvements
  • Continuously expand technical knowledge of SentinelOne products, OS, cybersecurity, and troubleshooting methods

Qualifications

  • Must-have: Previous technical support or customer-facing technical experience in endpoint, cloud security or enterprise security products
  • Working knowledge of Linux, macOS, and/or Windows; familiarity with cloud platforms or SaaS technologies; understanding of networking and basic security concepts
  • Customer focus, problem-solving drive, ability to manage multiple issues with quality and urgency, comfort in a fast-moving technical environment
  • Proven analytical, troubleshooting, and documentation skills; ability to investigate complex issues (including crash dumps)
  • Excellent written and verbal communication, collaboration, and willingness to learn from others
  • Desirable: scripting experience with PowerShell, Python, Bash or similar; experience troubleshooting endpoint or server environments; cybersecurity education, certifications, or professional experience

Skills

Required:Technical supportLinuxmacOSNetworkingCrash dump analysis
Nice to have:WindowsScripting

Benefits

  • Equity & Rewards: RSUs, ESPP, performance-based bonus
  • Time Off & Wellbeing: Flexible time off, 5 weeks PTO, wellness days, fully paid short-term sick/nursing leave, gender-neutral parental leave
  • Insurance & Financial Security: Private medical care, life and disability insurance, pension contribution, travel medical insurance, EAP
  • Work Perks & Flexibility: Global home office allowance, meal allowance, hybrid work in Prague or Brno or remote in CZ/SK; Prague office attendance 2 days/week required for Prague-based employees
  • Wellness & Lifestyle: Wellbeing allowance, MultiSport program, Wellness Coach app
Last updated Oct 22, 2026. Interested? Apply on the company site.
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About SentinelOne

AI-Powered Enterprise Cybersecurity Platform

SentinelOne unifies AI-powered endpoint, cloud, identity, and data protection—enhanced by our Security Data Lake for seamless and efficient cybersecurity.

CybersecurityAI SecurityEndpoint SecurityCloud SecurityAI-SIEMIdentity SecurityEDRXDR
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