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Technical Support Engineer - Multiplatform & Cloud Security

SentinelOne· Careers / Technical Support
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Hybrid (CZ/SK)Full-timePosted 5d ago

About the role

Technical Support Engineer role focused on providing high-quality technical assistance to enterprise and public sector customers across Linux, macOS, mobile, cloud & Kubernetes, networking, and security environments. Emphasis on proactive troubleshooting, knowledge sharing, and continuous learning in an AI-native security platform environment.

Responsibilities

  • Provide customer support via phone, email, chat and other channels meeting established SLAs
  • Troubleshoot deep technical issues across SentinelOne products and supported environments (including crash dumps)
  • Own customer cases from initial investigation through resolution or escalation
  • Communicate clearly and proactively with customers
  • Collect logs, reproduction steps, and environmental context to diagnose issues
  • Document troubleshooting activity and interactions
  • Collaborate with other specialized support engineers and escalation specialists
  • Identify recurring issues and contribute to knowledge articles and reusable resources
  • Provide feedback to improve product usability and supportability
  • Continuously expand technical knowledge of SentinelOne products, operating systems, cybersecurity, and troubleshooting methodologies

Qualifications

  • Previous technical support or customer-facing technical experience on endpoint, cloud security, or enterprise security products
  • Working knowledge of Linux, macOS, and/or Windows; familiarity with cloud platforms or SaaS technologies; understanding of networking and basic security concepts
  • Customer focus and ability to manage multiple issues with quality and urgency
  • Analytical, troubleshooting, and problem-solving skills; ability to document findings clearly
  • Excellent written and verbal communication; collaboration skills; willingness to learn
  • Scripting experience with PowerShell, Python, Bash, or similar (advantage)
  • Experience troubleshooting endpoint or server environments (advantage)
  • Cybersecurity education, certifications, or professional experience (advantage)

Skills

Required:Technical supportLinuxmacOSNetworkingCloud/SaaS technologies
Nice to have:WindowsScripting (PowerShell/Python/Bash)

Benefits

  • Equity & Rewards: RSUs, ESPP, performance-based bonus
  • Time Off & Wellbeing: Flexible time off, 5 weeks PTO, wellness days, sick/nursing leave, gender-neutral parental leave
  • Insurance & Financial Security: Private medical care, life and disability insurance, pension contribution, global travel medical insurance, EAP
  • Work Perks & Flexibility: Global home office allowance, meal allowance, hybrid work in Prague/Brno or remote in CZ/SK ( Prague-based employees must work 2 days/week in office)
  • Wellness & Lifestyle: Wellbeing allowance, MultiSport program, Wellness Coach app
Last updated Oct 22, 2026. Interested? Apply on the company site.
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About SentinelOne

AI-Powered Enterprise Cybersecurity Platform

SentinelOne unifies AI-powered endpoint, cloud, identity, and data protection—enhanced by our Security Data Lake for seamless and efficient cybersecurity.

CybersecurityAI SecurityEndpoint SecurityCloud SecurityAI-SIEMIdentity SecurityEDRXDR
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