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Strategic Customer Success Manager

Canva· Sales & Success
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Full-timePosted 2d ago

About the role

Strategic, revenue-driven post-sales role owning the full post-implementation journey for Canva Enterprise customers in North America, with a focus on adoption, renewal, expansion and cross-functional collaboration.

Responsibilities

  • Customer success management: Lead the post-sale relationship of Canva’s strategic accounts within the customer journey, including onboarding, training, adoption, and advocacy.
  • Account growth: Proactively identify and work on upsell and cross-sell opportunities in partnership with Sales by deeply understanding customer’s evolving business needs
  • Renewals: Own renewal execution and expansion strategy for a strategic book of business, directly contributing to Net Revenue Retention (NRR) and Gross Revenue Retention (GRR) outcomes
  • Defend the customer base: Proactively diagnose risk, develop mitigation plans, and mobilize internal resources—including Implementation, Support, and Technical Account Management—to protect and grow accounts before issues escalate.
  • Partner cross-functionally across teams to advocate for customer needs, influence product roadmap, and champion best-in-class customer success practices and frameworks

Qualifications

  • 6+ years of Enterprise-level post-sale experience in B2B SaaS with a demonstrated history of exceeding renewal and expansion quotas.
  • You’ve owned a book of business and can speak to your retention and growth results with specificity.
  • Data-driven storyteller who uses data and analytics to build compelling narratives that influence customer decision-makers and internal stakeholders.
  • Commercially minded with ability to manage revenue, identify growth levers, negotiate strategically and take accountability.
  • Consultative & strategic mindset with ability to lead with curiosity and connect product value to business outcomes.
  • Relationship builder capable of navigating complex org structures and developing executive-level credibility.
  • Effective communication and influencing skills to rally cross-functional teams and present to executives.
Last updated Oct 25, 2026. Interested? Apply on the company site.

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