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Strategic Customer Success Manager

Canva· People
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Hybrid (London)Full-timePosted 2d ago

About the role

EMEA Talent Acquisition Lead for a 14-month fixed-term contract based in London, leading the regional TA team and shaping hiring strategy for Canva’s growth across Europe, the Middle East and Africa.

Responsibilities

  • Being a strategic thought partner to EMEA regional leadership and Country Managers, bringing a strong talent perspective to workforce priorities, challenging assumptions and helping turn ambitious growth and market-entry plans into practical hiring strategies.
  • Helping shape EMEA’s talent acquisition operating model as the region scales, establishing practical, repeatable approaches for new-market hiring while preserving the local nuance each country needs.
  • Leading and developing a high-performing regional TA team, creating clarity on priorities, aligning capacity to the work that matters most and helping the team navigate a fast-moving hiring landscape.
  • Building talent strategies for new and evolving markets, partnering across People, Total Rewards, Legal, Contingent Workforce and other teams to understand local talent, compensation and benefits, worker types and the practicalities of hiring in each country.
  • Creating clarity when priorities compete, connecting regional leaders, Country Managers and global specialty stakeholders when needs aren't naturally aligned and helping the group reach clear, pragmatic decisions.
  • Shaping the right workforce approach, considering permanent, fixed-term and contingent talent based on the market, business need and available hiring pathways.
  • Leading hiring across a broad portfolio of specialties, with priorities spanning areas such as Growth, Marketing, SEO, Content and Customer Service, alongside leadership and other emerging roles.
  • Using market insight to influence decisions, helping leaders understand talent availability, capacity, trade-offs and investment required to deliver against changing hiring priorities.

Qualifications

  • Led Talent Acquisition across multiple EMEA markets, ideally supporting international or new-market expansion in high growth environments.
  • Strong people leadership with a track record of building high-performing teams through clear direction, trust and coaching.
  • Experienced strategic partner who can influence senior leaders, challenge assumptions and navigate competing priorities.
  • Strong commercial and market judgement, balancing business ambition with talent availability, capacity and hiring realities.
  • Comfortable with ambiguity and change, creating clarity and momentum when priorities shift.
  • Ability to move between strategy and execution, staying close enough to unblock challenges and drive outcomes.
  • Excited by the opportunity to build, not just maintain, bringing structure to new-market expansion while keeping candidate experience and hiring quality high.

Skills

Required:Strategic partnershipPeople leadershipTalent market insight

Benefits

  • Check out lifeatcanva.com for more info.
Last updated Oct 25, 2026. Interested? Apply on the company site.

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