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Strategic Customer Success Manager

Canva· Sales & Success
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Hybrid (Ho Chi Minh City, Vietnam)Full-timePosted 2d ago

About the role

Contractor role based in Ho Chi Minh City / Vietnam, focused on promoting Canva for Education within Vietnam’s K-12 sector, engaging with government education stakeholders and school systems to drive adoption and sustained usage.

Responsibilities

  • Own the school system engagement lifecycle – from strategy, prospecting, and onboarding to ongoing adoption and impact measurement.
  • Foster relationships with Vietnamese education stakeholders (school system administrators, IT teams, curriculum leaders) to support seamless Canva integration.
  • Serve as an ambassador of Canva Education, guiding teachers and educators in using the platform effectively.
  • Provide strategic support to school leaders, helping them leverage Canva for curriculum design, student collaboration, and professional development.
  • Analyze adoption metrics and usage trends to identify new engagement strategies and optimize customer experience.
  • Champion Canva’s brand at education events, conferences, and workshops, advocating for creative learning with digital tools.
  • Work cross-functionally with Product, Marketing, and Customer Success teams to enhance Canva’s K-12 education offerings.

Qualifications

  • Established understanding of Vietnam’s K–12 public education landscape and experience working with Provincial or City Departments of Education and Training (DOETs).
  • Trusted relationships with education-system decision-makers and know-how to introduce, onboard and drive sustained adoption of technology across schools at scale.

Skills

Required:Relationship building with government/education stakeholdersEducation technology onboarding and adoption

Benefits

  • N/A
Last updated Oct 25, 2026. Interested? Apply on the company site.

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