← All roles

Strategic Customer Success Manager

Canva· Design
Apply on company site
Hybrid (San Francisco, CA)$172k - $199kFull-timePosted 2d ago

About the role

Senior role focused on creating high-performing paid social creative, from concept to execution, across multiple platforms, with a strong emphasis on performance metrics and scalable playbooks.

Responsibilities

  • Turning campaign briefs, audience insights and performance data into distinctive creative concepts for paid social across Meta, TikTok, YouTube and other channels.
  • Writing high-performing hooks, scripts, static copy, carousels and longer-form video content designed to capture attention and drive action.
  • Planning and running self-directed shoots for UGC-style, creator-led and direct-to-camera content, including sourcing and directing talent.
  • Editing and iterating high volumes of short-form video quickly, using strong judgement around pacing, structure, captions, sound and storytelling.
  • Reviewing creative performance across metrics such as hook rate, hold rate, CTR and conversion, and turning those insights into clear hypotheses for the next round of work.
  • Remixing and repurposing existing creative into new variations, testing different angles, formats and messages to improve performance.
  • Partnering closely with strategists, marketers and media partners to keep creative decisions connected to campaign goals and audience needs.
  • Raising the creative bar by bringing strong craft judgement, sharing learnings generously and helping turn successful experiments into repeatable playbooks.

Qualifications

  • 5+ years of experience across performance creative, copywriting, video production, or content creation, with a strong focus on paid social.
  • A portfolio of YouTube, Meta, or TikTok ads that demonstrate strong performance.
  • Experience creating and remixing UGC-style content into ads that convert.
  • Analytically minded: comfortable in dashboards, confident with performance metrics, and able to connect creative decisions to outcomes.
  • Deep understanding of platform dynamics, formats, and what actually makes people stop scrolling.
  • Strong communicator who can present creative rationale clearly to stakeholders.
  • Ability to work at speed and scale, managing multiple projects and tight turnarounds without dropping quality.

Skills

Required:Performance creativeCopywriting for adsVideo production and editingUGC-style contentAnalytics and performance dashboards

Benefits

  • Equity packages
  • Health benefits plans to support wellbeing
  • 401(k) retirement plan with company contribution
  • Inclusive parental leave policy that supports all parents & carers
  • Annual Vibe & Thrive allowance to support wellbeing, social connection, office setup & more
  • Flexible leave options to recharge and support personal needs
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Canva

Canva: Visual Suite for Everyone

Canva is a free-to-use online graphic design tool. Use it to create social media posts, presentations, posters, videos, logos and more.

AIAnimationsAppsBackground RemoverBrand KitCanva BusinessCanva EnterpriseImage Upscaler
Company profileWebsite

More open roles at Canva