← All roles

Strategic Customer Success Manager

Canva· Finance
Apply on company site
Hybrid (Sydney, NSW, Australia)Full-timePosted 2d ago

About the role

Hybrid full-time role in Sydney focusing on the finance and data analytics of Canva's hosting spend (cloud infrastructure, AI workloads) with responsibilities across data reconciliation, cost classification, forecasting, and collaboration with FinOps and Accounting.

Responsibilities

  • Reconcile hosting data across centralised cloud vendor bill line items for AI and non-AI FP&A partners.
  • Own R&D reclass (COGS vs non-COGS) and free reclass (AI vs non-AI) methodologies in the Anaplan hosting model.
  • Manage the finance rhythm for admin hosting: monthly close, quarterly Outlooks, annual AOP, ProsperOps accruals, AWS/GCP invoice validation, monthly billing reconciliations, reclasses, Anaplan actuals and BvA commentary.
  • Build and maintain queries and dashboards to answer questions from FBPs, Procurement, and Group Leads about hosting costs.
  • Partner with FinOps and Finance Data on tagging, mapping, vendor onboarding, and anomaly detection.
  • Prepare models and scenario analyses for cloud hosting vendor renewals and negotiations (commit sizing, break-even analysis, realised-benefit tracking).
  • Utilise AI tools in daily workflow and contribute to hands-on modelling for chargeback pilot groups.

Qualifications

  • Strong data proficiency and daily comfort with a BI tool (Mode, Looker, Omni or similar).
  • Strong modelling skills, especially driver-based modelling for cloud hosting spend.
  • Hands-on experience with large transactional datasets, ideally cloud cost or billing data (CUR, FinOps tooling).
  • Working knowledge of AWS or GCP billing, including Reserved Instances, Savings Plans, Capacity Blocks and Committed Use Discounts.
  • Experience in FP&A with monthly close and quarterly planning cycles; variance analysis and planning cadence.
  • Fluent use of AI tools for model building and analysis.
  • Strong written communication and attention to detail across invoices, accruals, reclasses, and reconciliations.
  • Experience with Anaplan (strongly preferred) or other enterprise planning tools (Adaptive, Pigment, Oracle EPM) is a plus.
  • Exposure to FinOps tooling (ProsperOps, Vantage) or chargeback/showback model design is a bonus.

Skills

Required:Data analysis and BI toolingCloud cost modellingAWS/GCP billing knowledge
Nice to have:Anaplan or alternative planning toolFinOps tooling exposure

Benefits

  • Equity packages
  • Inclusive parental leave policy for all parent carers
  • Annual Vibe & Thrive allowance for wellbeing, social connections, and office setup
  • Flexible leave options to recharge
  • Virtual, hybrid, and in-person work options
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Canva

Canva: Visual Suite for Everyone

Canva is a free-to-use online graphic design tool. Use it to create social media posts, presentations, posters, videos, logos and more.

AIAnimationsAppsBackground RemoverBrand KitCanva BusinessCanva EnterpriseImage Upscaler
Company profileWebsite

More open roles at Canva