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Strategic Customer Success Manager

Canva· Sales & Success
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Hybrid (Munich, Germany)Full-timePosted 2d ago

About the role

Account Executive on the Leonardo.ai team, selling generative AI solutions to German-speaking customers in Germany and the DACH region, with a focus on building relationships, running a full sales cycle, and coordinating with Legal, Security, Marketing and Success teams.

Responsibilities

  • Building relationships with potential customers, understanding their creative workflows and needs, and shaping tailored Leonardo.ai solutions to match
  • Proactively prospecting and reaching out to target organisations, from game studios and creative agencies to media companies and global brands, using high-touch outbound best practice
  • Preparing and delivering pitches and demos, running a structured discovery process, and connecting customer challenges to Leonardo.ai’s features
  • Navigating enterprise buyers' questions about generative AI, like security, IP and responsible use, and working closely with Legal and Security to get deals across the line
  • Tracking every stage of your pipeline in our CRM, and handing over new customers to our Success team in great shape
  • Partnering with Marketing on events and campaigns that drive new business, and sharing customer feedback that helps shape the Leonardo.ai product roadmap

Qualifications

  • A few years of B2B sales experience, ideally managing a full sales cycle from prospecting through to close, with a track record of hitting or beating targets
  • Comfortable initiating conversations with senior stakeholders and able to engage multiple decision-makers
  • Ability to translate a complex product into a simple, compelling story for the customer
  • Organised with the ability to manage a pipeline of opportunities
  • Curiosity about generative AI and creative tools, and willingness to learn in a fast-moving space
  • Right to work in Germany and fluency in German and English (written and spoken)

Skills

Required:B2B salesGerman fluencyEnglish fluencyStorytelling / value selling
Nice to have:Enterprise sales

Benefits

  • Equity packages
  • Inclusive parental leave policy
  • Annual Vibe & Thrive allowance
  • Flexible leave options
Last updated Oct 25, 2026. Interested? Apply on the company site.

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