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Strategic Customer Success Manager

Canva· Content
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Hybrid (Sydney / Australia)Full-timePosted 2d ago

About the role

Content Strategy Lead at Canva (Sydney/Australia) focusing on investigating complex content opportunities, turning data into strategic insights, and guiding investments across Canva's content ecosystem in collaboration with Product, Design, Engineering, Data and other teams.

Responsibilities

  • You'll investigate complex content opportunities and turn data, research and market signals into clear strategic insights.
  • You'll develop recommendations that help teams decide where and how to invest across Canva's content ecosystem.
  • You'll partner with Product, Design, Engineering, Data and other relevant specialties to connect content strategy with product and business priorities.
  • You'll identify user and content trends, emerging opportunities and gaps that could influence future strategy.
  • You'll frame ambiguous problems, develop hypotheses and use evidence to move teams toward clear decisions.
  • You'll communicate complex strategic thinking simply, creating narratives and recommendations that enable stakeholders to take action.
  • You'll help improve the frameworks, processes and ways of working that enable Canva to make effective content decisions at scale.

Skills

Required:Analytical thinkingContent strategyProblem framing and hypothesis development

Benefits

  • Equity packages - we want our success to be yours too
  • Inclusive parental leave policy that supports all parents & carers
  • An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup & more
  • Flexible leave options that empower you to be a force for good, take time to recharge and supports you personally
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Canva

Canva: Visual Suite for Everyone

Canva is a free-to-use online graphic design tool. Use it to create social media posts, presentations, posters, videos, logos and more.

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