← All roles

Strategic Customer Success Manager

Canva· Sales & Success
Apply on company site
MunichFull-timePosted 2d ago

About the role

Strategic Account Executive within Canva Enterprise focused on named accounts on a global scale. Fluency in German and English required; role centers on account planning, pipeline management, customer-centric storytelling, product expertise, and cross-functional collaboration to drive revenue and long-term partnerships.

Responsibilities

  • Owning account planning — using a data-driven approach to identify and reach out to potential customers likely to benefit from Canva's products, analysing market landscapes, trends and dynamics to translate high-level plans into targeted sales activity
  • Managing pipeline and driving revenue growth — keeping pipeline, revenue forecasts and sales activity current in Salesforce for maximum efficiency and visibility
  • Leading with a customer-centric mindset — using compelling storytelling and vision transfer, presented through a creative lens, to guide customers on a journey that feels personalised and right for them
  • Being a genuine product expert — exhibiting a deep love for Canva's product and an ability to sell creative solutions that address customers' unique problems, while gathering customer feedback and market insight to help shape the Product roadmap
  • Fostering long-term relationships — building lasting partnerships both with customers and with internal cross-functional teams (Product, Engineering, Post-Sales, Customer Success)
  • Bringing chaos to clarity — simplifying complex situations into digestible, customer-ready stories and materials using Canva's own worksuite (presentations, docs and more)

Qualifications

  • Fluent in German and English, spoken and written
  • 8+ years of full-cycle selling experience across a range of customers, ideally with large named accounts on a global scale within a technology company
  • Proven success managing a full sales cycle, including prospecting with a focus on new logo attainment
  • Ability to navigate complexity and craft solutions to match business challenges
  • Track record of creating detailed plans for intricate organisations
  • Strong presentation and stakeholder engagement skills, especially in face-to-face meetings with multiple key stakeholders
  • Experience leading complex negotiations
  • Ability to thrive in a fast-paced, uncertain environment

Skills

Required:German language proficiencyEnglish language proficiency

Benefits

  • Equity packages — so you share in Canva's success
  • Inclusive parental leave policy that supports all parents & carers
  • Annual Vibe & Thrive allowance to support wellbeing, social connection, office setup & more
  • Flexible leave options that empower you to be a force for good, take time to recharge and support you personally
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Canva

Canva: Visual Suite for Everyone

Canva is a free-to-use online graphic design tool. Use it to create social media posts, presentations, posters, videos, logos and more.

AIAnimationsAppsBackground RemoverBrand KitCanva BusinessCanva EnterpriseImage Upscaler
Company profileWebsite

More open roles at Canva