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Strategic Customer Success Manager

Canva· Sales & Success
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RemoteFull-timePosted 2d ago

About the role

Government & Healthcare Account Executive focused on the DACH region (Germany, Austria, Switzerland) within Canva’s Public Sector GTM team. Drive full-cycle enterprise sales, engaging Government and Healthcare organisations, and position Canva Enterprise as a strategic platform for digital transformation and AI-powered productivity.

Responsibilities

  • Own the full sales cycle: Lead complex enterprise sales engagements across Government and Healthcare organisations, from strategic prospecting and discovery through executive alignment, commercial negotiations, and close. Take accountability for delivering against quarterly and annual revenue targets.
  • Build and execute your territory strategy: Own the DACH market with an entrepreneurial mindset, developing a focused go-to-market strategy that prioritises high-value accounts, builds sustainable pipeline, and accelerates revenue growth.
  • Lead strategic customer conversations: Engage senior executives and cross-functional stakeholders to understand organisational priorities, uncover business challenges, and position Canva Enterprise as a strategic solution for digital transformation, collaboration, and AI-powered productivity.
  • Drive new customer acquisition: Focus primarily on landing new enterprise customers through disciplined outbound prospecting, targeted account planning, and effective management of inbound opportunities. Build and maintain a healthy pipeline to consistently deliver new business growth.
  • Identify and develop expansion opportunities: Leverage customer usage, adoption trends, and account insights to uncover opportunities for broader enterprise adoption, connecting Canva’s value to additional departments and business priorities.
  • Collaborate to deliver customer success: Partner with Solutions Consulting, Customer Success, Product, and Marketing to navigate complex customer requirements, ensure successful implementation, and establish a foundation for long-term growth.

Qualifications

  • Fluency in German and English: You communicate confidently and effectively with customers, executives, and internal stakeholders in both languages.
  • Proven enterprise sales experience: 6+ years of full-cycle B2B SaaS sales experience, with a demonstrated track record of acquiring new customers and consistently exceeding revenue targets.
  • Public Sector expertise: At least 2 years of experience selling to Government organisations, with understanding of public procurement processes, complex stakeholder environments, and enterprise buying cycles.
  • A strong new business mindset: Ability to build pipeline, open doors, prioritize high-value accounts, execute disciplined outbound strategies, and convert opportunities into revenue.
  • Commercial acumen: Ability to navigate complex negotiations, build compelling business cases, and structure deals delivering measurable customer value.
  • Ownership and adaptability: Autonomy, accountability for outcomes, and ability to adapt quickly in a evolving market.

Skills

Required:German language proficiencyEnglish language proficiencyEnterprise SaaS salesPublic sector sales

Benefits

  • Equity packages: Share in Canva's success as we continue to grow.
  • Inclusive parental leave: Supporting parents and carers through important life moments.
  • Annual Vibe & Thrive allowance: Invest in wellbeing, social connections, home office setup, and more.
  • Flexible leave options: Take time to recharge and support what matters beyond work.
Last updated Oct 25, 2026. Interested? Apply on the company site.

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