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Strategic Customer Success Manager

Canva· Sales & Success
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Hybrid (Austin, TX)Full-timePosted 2d ago

About the role

Outbound SMB-focused sales role at Canva, focused on prospecting, understanding SMB needs, and driving revenue growth with a hybrid Austin-based position.

Responsibilities

  • Conducting outbound sales activities to identify, prospect, and engage with SMB clients.
  • Developing a deep understanding of SMB customers' needs, pain points, and objectives to tailor Canva's solutions effectively.
  • Proactively reaching out to potential SMB clients via phone, email, and other channels to present Canva's value proposition and product offerings.
  • Building and maintaining strong, long-term relationships with SMB clients through regular communication, follow-up, and exceptional customer service.
  • Collaborating closely with internal teams, including Sales & Success, Marketing, and Product, to optimize the sales process and ensure a seamless customer experience.
  • Meeting and exceeding sales targets and performance metrics, including monthly quotas and conversion rates.
  • Keeping accurate and up-to-date records of sales activities, customer interactions, and pipeline management using our CRM system.
  • Staying informed about industry trends, competitive landscape, and product developments to effectively position Canva in the SMB market segment.

Qualifications

  • You have a proven track record of success in outbound sales or account management roles, preferably in a B2B or SMB-focused environment.
  • You have strong sales acumen with excellent negotiation, communication, and interpersonal skills.
  • You have a results-oriented mindset with a passion for driving revenue growth and delivering exceptional customer experiences.
  • You have the ability to work independently, prioritize tasks, and manage time effectively in a fast-paced, target-driven environment.
  • You’re familiar with CRM and outreach software (e.g., Salesforce, Outreach IO, Sales Navigator and Gong).
  • You have prior experience in the tech industry or SaaS sales. Working with SMB clients is a plus.

Skills

Required:Outbound salesCRM proficiencyNegotiation

Benefits

  • Equity packages - we want our success to be yours too
  • Health benefits plans to support you and your wellbeing
  • 401(k) retirement plan with company contribution
  • Inclusive parental leave policy that supports all parents & carers
  • An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup & more
  • Flexible leave options that empower you to be a force for good, take time to recharge and support you personally
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Canva

Canva: Visual Suite for Everyone

Canva is a free-to-use online graphic design tool. Use it to create social media posts, presentations, posters, videos, logos and more.

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