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Strategic Customer Success Manager

Canva· Finance
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Hybrid (Sydney)Full-timePosted 2d ago

About the role

Role in Tech & Product Finance focused on the economics of Canva's infrastructure, hosting and AI-related spend. Hybrid Sydney-based position coordinating data, forecasting, and analytics to support hosting cost management and vendor negotiations.

Responsibilities

  • - Reconcile hosting data across centralised cloud hosting vendor bill line items to enable FP&A to focus on strategic analysis.
  • - Own R&D reclass (COGS vs non-COGS) and free reclass (AI vs non-AI) methodologies in the Anaplan hosting model.
  • - Own the finance rhythm for admin hosting: monthly close, quarterly Outlooks, annual AOP, including ProsperOps accruals and tracking, AWS and GCP invoice validation and monthly billing console reconciliations, reclasses, Anaplan actuals and BvA commentary.
  • - Build and maintain queries and dashboards to answer questions from FBPs, Procurement, and Group Leads about costs and workload impacts.
  • - Partner with FinOps and Finance Data on tagging, mapping, vendor onboarding, and anomaly detection.
  • - Prepare models and scenario analyses for cloud hosting vendor renewals or new negotiations (commit sizing, break-even analysis, realised-benefit tracking).
  • - Use AI tools in daily workflow and assist in chargeback pilot design for distributed hosting cost accountability.

Qualifications

  • - Strong data proficiency with a BI tool (Mode, Looker, Omni or similar).
  • - Strong modelling skills, driver-based modelling for cloud hosting spend.
  • - Hands-on experience with large transactional datasets, ideally cloud cost or billing data (CUR, FinOps tooling).
  • - Working knowledge of AWS or GCP billing, including Reserved Instances, Savings Plans, etc.
  • - Experience in FP&A rhythm (monthly close, quarterly Cadence, variance analysis, planning cycles).
  • - Fluent use of AI tools for model building and analysis.
  • - Clear written communication and attention to detail across invoices, accruals, reclasses, reconciliations.
  • - Experience with Anaplan (strongly preferred) or other enterprise planning tool (Adaptive, Pigment, Oracle EPM) is a plus.
  • - Exposure to FinOps practices and tooling (ProsperOps, Vantage, native cloud cost tools) or chargeback/showback model design is a bonus.

Skills

Required:Data proficiency with BI toolsDriver-based modellingCloud cost/billing data experienceAWS or GCP billing knowledge
Nice to have:Anaplan or alternative planning toolFinOps concepts

Benefits

  • Equity packages
  • Inclusive parental leave policy that supports all parent carers
  • An annual Vibe & Thrive allowance to support wellbeing, social connection, office setup, and more
  • Flexible leave options
  • Virtual, hybrid, and in-person work options to suit you and your team
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Canva

Canva: Visual Suite for Everyone

Canva is a free-to-use online graphic design tool. Use it to create social media posts, presentations, posters, videos, logos and more.

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