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Strategic Customer Success Manager

Canva· Sales & Success
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MunichFull-timePosted 2d ago

About the role

Strategic Account Executive within Canva Enterprise focusing on large strategic organisations in the DACH region, fluent in German and English, responsible for account planning, pipeline management, customer-centric storytelling, product expertise, and cross-functional collaboration to drive revenue.

Responsibilities

  • Owning account planning — using a data-driven approach to identify and reach out to potential customers likely to benefit from Canva's products, analysing market landscapes, trends and dynamics to translate high-level plans into targeted sales activity
  • Managing pipeline and driving revenue growth — keeping pipeline, revenue forecasts and sales activity current in Salesforce for maximum efficiency and visibility
  • Leading with a customer-centric mindset — using compelling storytelling and vision transfer, presented through a creative lens, to guide customers on a journey that feels personalised and right for them
  • Being a genuine product expert — exhibiting a deep love for Canva's product and an ability to sell creative solutions that address customers' unique problems, while gathering customer feedback and market insight to help shape the Product roadmap
  • Fostering long-term relationships — building lasting partnerships both with customers and with internal cross-functional teams (Product, Engineering, Post-Sales, Customer Success)
  • Bringing chaos to clarity — simplifying complex situations into digestible, customer-ready stories and materials using Canva's own worksuite (presentations, docs and more)

Qualifications

  • Fluent in German and English, spoken and written
  • 5+ years of full-cycle selling experience with medium-sized to large enterprise organisations, ideally within a technology company, with a demonstrated history of top performance
  • Proven success managing a full sales cycle, including prospecting with a focus on new logo attainment
  • Ability to navigate complexity and craft solutions to address complex business challenges
  • Skill in creating detailed plans that cover all aspects within intricate organisations
  • Ability to captivate audiences, especially in face-to-face meetings with multiple key stakeholders
  • Track record of leading successful negotiations
  • Comfort with navigating uncertainty and thriving in a fast-paced environment

Skills

Required:German language proficiencyEnglish language proficiency

Benefits

  • Equity packages — so you share in Canva's success
  • Inclusive parental leave policy that supports all parents & carers
  • Annual Vibe & Thrive allowance to support wellbeing, social connection, office setup & more
  • Flexible leave options that empower you to be a force for good, take time to recharge and support you personally
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Canva

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